Privacy Policy
Privacy Policy - Last Updated: July 1, 2021
Introduction
- At Chitwa Chitwa, your privacy matters to us. When you use our services, you are placing your trust in us to ensure the privacy of your personal data and we are committed to protecting it.
- This Privacy Policy covers what data we collect about you and why, what we do with that data, and how we handle that data. Throughout this policy, when we write "Chitwa Chitwa" or "we" or "us," it refers to Chitwa Chitwa Resorts CC registered in the Republic of South Africa under the company registration number 1999/018634/23.
- The address of our headquarters is Beau Belle Farm, Chateau, Lynedoch, 7603, Stellenbosch, South Africa.
- Please read the following information carefully. If you enquire or book on behalf of others, you are responsible for ensuring that the others are aware of the content of this Privacy Policy and are in agreement with you supplying their personal data. By submitting your data while enquiring or making a booking, you agree to the transfer, storage and processing of this data as necessary. We will take all reasonable steps necessary to ensure your data is treated securely and in accordance with this Privacy Policy, however, if you do not agree with this policy, we cannot accept your booking and you should not use our websites.
Information We Collect
- Personal data you provide us: When you enquire about booking with us we may collect your name, address, email address, telephone number, personal travel preferences, and other travel arrangement details. In addition, we may also collect your date of birth and passport details when you book with us.
- Sensitive personal data: In some cases, we may need to collect more sensitive personal data such as information concerning medical conditions, disabilities and special requirements such as dietary requests.
- Payment information: We collect different personal data depending on your payment method (such as credit card, bank transfer, cash).
- Automatic data collection: We automatically collect certain information, including personal data, concerning the services you use and the way you use them, including geo-location data, usage and log data, computer operating system data, and mobile device data.
- Third-party data: We collect personal data from third parties who you have authorised to provide your personal data to us (for example, travel agents, companions, coordinators, or referrals).
How We Use Your Information
- To create tailor-made travel itineraries: We use your data to fulfil our contract with you, manage your booking, update you on changes, process payments, personalise your service, and communicate throughout your journey.
- For marketing purposes: We may use personal data to let you know about our products and services that we think may be of interest to you, based on your preferences and interactions with us.
- For profiling purposes: We use personal data for profiling to understand what you would like to see from us, provide tailored content online, and share relevant marketing material.
- For data analytics: We aggregate personal data and remove identifying elements to analyse patterns, improve marketing efforts, analyse website use, and support business operations.
- To improve service quality: We use your data to improve products and services, conduct customer satisfaction surveys, and improve internal systems.
How We Share Your Information
- With your consent: We may share your personal data when you have provided consent.
- Service providers: We share your data with service providers whose products or services are part of your travel itinerary (airlines, hotels, tour operators, etc.).
- Third-party service providers: We may share your data with third parties who help us manage our business and deliver services (IT systems, advertising, communications, infrastructure).
- Payment providers: We share certain reservation details with payment service providers and financial institutions to verify payments.
- For legal reasons: We may share personal data with governments, law enforcement, and regulatory agencies as required by law.
How We Protect and Store Your Information
- Protection: We have implemented appropriate technical and organisational security measures, including confidentiality requirements on staff, secure data storage and disclosure procedures, and SSL encryption for online transactions.
- Storage: We keep your personal data for as long as reasonably necessary for the purposes for which it was collected. In some circumstances, we may store your data for longer periods as required by law or for legitimate business purposes.
Children's Privacy
- For children younger than 16 years old, the use of our services is only permitted with the lawful consent of a parent or guardian.
- We reserve the right to erase all personal data of any child under 16 years old if we become aware that the data was provided without lawful parental consent.
Cookies
- A "cookie" is a small computer file downloaded to your device that collects information about how you navigate our websites and helps us provide better services.
- Cookies help us remember information about your visit, understand which pages are popular, operate our website efficiently, and tailor our marketing and advertisements to you.
- You can manage cookies through your browser settings. For Chrome: Settings > Privacy and security > Cookies and other site data. For Safari on Mac: Safari > Preferences > Privacy.
- For other browsers and devices, check the support website for your browser or device.
Your Rights
- Access your personal data: You have the right to reasonable access to your personal data and may request copies in a machine-readable format.
- Rectify inaccurate data: You have a right to request that we rectify inaccurate personal data.
- Erase your data: You can request that we erase your personal data in limited circumstances (no longer needed, consent withdrawn, processed unlawfully).
- Object to processing: You can object to processing of your personal data which has our legitimate interests as its legal basis.
- Lodge a complaint: If you think we have not complied with data protection laws, you have the right to lodge a complaint with your local supervisory authority.
- To exercise your rights, email us at marketing@chitwa.co.za. We will honour your request within 30 days.
Changes to This Policy
- We reserve the right to modify this Privacy Policy at any time. If we make changes, we will post the revised policy on our websites and update the "Last Updated" date.
- Your continued access or use of our services after changes are made constitutes your acceptance of the revised Privacy Policy.
Contact Us
- You may contact us with any questions relating to this Privacy Policy by emailing us at marketing@chitwa.co.za or by postal mail at: Beau Belle Farm, Chateau, Lynedoch, 7603, Stellenbosch, South Africa.
